Q: Can orders be customized?
Due to overwhelming demand, at this time. we are unable to produce any customized orders on standard masks. Rest assured that each face mask ordered will be gender appropriate.
We do, however, offer a variety of specialized face masks, head wraps, and satin bonnets if you are looking for a more personalized experience.
Q: What are the face masks made out of?
Each face mask is made with 100% cotton fabric. The masks are double layered, with the exterior being 100% cotton fabric and the lining being 100% cotton, or 100% cotton flannel material.
Q: Are the face masks one size fits all?
The face mask are patterned for the average sized child and adult, meaning one size will fit most. The fabric portion tends to fit almost all individuals. As 1/4 inch elastic is hard to come by at the time, we have opted to use an alternative elastic based material that may fit a bit snug at first, but will loosen over time and with light stretching. To counter this, you may remove the elastic and replace it with ribbon or another string like material.
Q: Can masks be made for an infant?
We will not make a face mask for a child younger than 3 years old.
Q: Is each product made to order?
Afromama products are made to order. The turn around time for each order, due to the high volume will be no less than 7-10 business days. Many will receive their orders prior to this time frame.
Q: How do I care for my face mask?
Face masks by Afromama are washable and reusable. For longevity, we highly recommend that you gently hand wash your face mask with a non-abrasive soap/detergent and luke warm water. After washing, you should allow your mask to air dry. Placing your face mask in the washer or dryer, even on the gentle cycle, will cause excessive damage.
Q: How do I care for my satin bonnet?
Satin Bonnets can be machine washed. For longevity, we highly recommend that you wash and dry your bonnet on delicate.
Q: What is your shipping policy?
We offer two methods of shipping. Standard shipping (3-5 days) and flat rate, one to two day, priority mail by USPS. This shipping method for standard shipping is $5.50 while priority is $7.75 additional cost to the total order. All shipments include tracking.
Q: What is your return policy?
Q: What is your refund policy?
No refunds will be provided. Please be sure to order the appropriate size, as all sales are final. For teens and women who may need a larger size, we do offer those sizes in a wide option. Remember that you can also remove the elastic and exchange with another elastic or string like material to offer a better fit.
Q: Do you have a contact method?
For all inquires, please email email@example.com or call (443)436-2486 Please allow up to 48 hours for a response.